REMEMBER:  Windsor Federal Savings will NEVER call, email or text you and ask you to provide specific card, account or PIN numbers.

If you receive a call, email or text message requesting you to call a phone number regarding verification of your account - DO NOT CALL THE NUMBER!

If you receive a phone call requesting your bank information, DO NOT provide anything!

Please report the details of the call, email or text message to our Customer Service Center at 860.688.8511.

Crimes like identity theft, credit card fraud and other Internet-based frauds are on the rise. At Windsor Federal Savings, we believe the more you understand about how these crimes occur, the better equipped you will be to take precautions to protect yourself.

Identity theft and account fraud happen when someone steals your personal information in order to gain access to your money or to obtain credit in your name. One method is called “Phishing”. Phishing involves sending you seemingly legitimate e-mails or text messages requesting your personal information. This is often accomplished by asking you to verify or confirm confidential information such as your account numbers, social security number, passwords and other sensitive information. Several techniques are employed to mislead you into believing the request is coming from someone you already do business with, such as your bank.

At Windsor Federal Savings, we want you to know that we will:

  • NEVER initiate a request for sensitive or confidential information from you through
    a phone call, e-mail or text message (i.e., Social Security Number, PIN, Login User ID, Password, Account Number, Debit Card Information).

  • NEVER use a "Pop-Up" message to collect information about your Accounts, Social Security Number, PIN, Login User ID, Password, Account Number, Debit Card Information; and

  • NEVER send you an email or text message that claims we are updating our files on your accounts; nor threaten that your account is in jeopardy if you do not update your account information immediately.

As a customer of Windsor Federal Savings, the security of your personal and financial information is extremely important to us. We take every precaution to maintain physical and electronic safeguards to protect your personal and financial information.

If you are uncertain of the legitimacy of a request for your personal or financial information made by an individual claiming to represent Windsor Federal Savings
If you receive a suspicious phone call, text message or email or request for your personal information supposedly from Windsor Federal Savings
If you suspect you may have inadvertently provided your personal information to a questionable party
then During normal business hours, please contact our Customer Service Center immediately at 860-688-8511.

For immediate answers to routine banking or account related questions, you may always access online banking at or by calling our telephone banking service at 1-888-226-5280.  

Windsor Federal Savings monitors debit card activity 24 hours a day!

If you think your ATM/Debit card has been compromised, please call our 24/7 toll-free number:

1- 800-264-5578 to deactivate the card
or call our Customer Service Center
during normal business hours at 860-688-8511.

Tips to help you protect yourself against debit card fraud:

  • Ensure your contact information is up-to-date with your Financial Institution;

  • Let your Bank know if you plan to travel and use your debit card;

  • Be aware of your surroundings when you use your debit card;

  • Do not swipe your card through a terminal that looks altered or damaged;

  • When entering your PIN, shield your entry from onlookers;

  • You can change your PIN at any of our Windsor Federal Savings ATM locations;

  • Check your account activity regularly;

  • Never keep your PIN with your Debit card;

  • Keep your card in sight when paying for goods/services;

  • Notify your Financial Institution as soon as you notice anything irregular.

Tips to avoid becoming the victim of a phishing scam:

  • If you have responded to a suspicious text message or email, contact your bank immediately so they can protect your account and your identity.

  • Never give out your personal or financial information in response to an unsolicited phone call, fax, text message or email, no matter how official it may seem.

  • Do not respond to a text message or email that may warn of dire consequences unless you validate your information immediately. Contact your bank to confirm the text/email's validity using a telephone number or Web address you know to be genuine.

  • Check your credit card and bank account statements regularly and look for unauthorized transactions, even small ones. Some thieves hope small transactions will go unnoticed. Report discrepancies immediately.

  • When submitting financial information online, look for the padlock or key icon at the bottom of your Internet browser. Most secure Internet addresses, though not all, use "https".

FDIC - Identity Theft & Fraud

The Federal Trade Commission (FTC) 

This website is a one-stop national resource to learn about the crime of identity theft. It provides detailed information to help you deter, detect, and defend against identity theft.  

On this site, consumers can learn how to avoid identity theft – and learn what to do if their identity is stolen.  Businesses can learn how to help their customers deal with identity theft, as well as how to prevent problems in the first place.  Law enforcement can get resources and learn how to help victims of identity theft.

Free Credit Reports
The official web site: is the ONLY authorized online source for you to get your FREE CREDIT REPORT under Federal law.  (PLEASE NOTE: FICO Scores are not free!!).

You can get a free credit report from each of the 3 national credit reporting companies (TransUnion, Experian & Equifax) every 12 months.




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