Privacy & Security
Windsor Federal Savings is committed to maintaining security and confidentiality in regards to your personal and financial affairs. We have created this policy statement in order to communicate to you the policies and practices that we have instituted to protect your privacy and provide appropriate security for the information that you have entrusted to us.
Web Site Privacy and Security
When you visit our web site to view any pages or read product information, you do so without telling us who you are and without revealing any personal identifying information. While we do not collect identifying information about visitors to our site, we do collect information for the purpose of tracking activity on our site. This allows us to better understand how many people use our site, which areas of our site are most popular and provides insight as to changes that will improve the functionality of the site. Our servers collect standard non-identifying information about visitors to the site, such as date and time you visited the site, your Internet service provider, the web site that referred you to us, if any and the page or pages that you requested. The Windsor Federal Savings web site contains links to community and other web sites that are not affiliated with the bank and are not third party vendors of the bank. While we provide the links to such external sites, we cannot assume responsibility for the privacy practices or content of such sites.
There are times when you may provide us with personal identifying information. For example, if you complete one of our feedback or request forms or send us an e-mail, you are transmitting the information that is requested in the form or that you choose to include in the e-mail message. However, you never transmit personal information that you do not enter yourself and therefore, this information cannot be collected unless you specifically elect to send it to us. Please do not send sensitive information through our information request forms or by e-mail as our request forms ARE NOT SECURE and e-mail transmissions through general or public e-mail are not secure.
Whenever we collect personal identifying information, it is used only for the purpose of fulfilling your request, responding to your comments or questions or to contact you directly. We do not give or sell your information to anyone and we protect the security and confidentiality of the information that we collect.
If you visit our website to use interactive banking tools such as financial calculators and self-tests you may be asked for personal information in order to complete the requested analysis or evaluation. This information is NOT retained.
If you identify yourself by sending an e-mail or filling forms such as applications, check reorder forms and contact forms you may be asked for personally-identifying information in order to process your e-mail, form or application. This information may be retained by us and our business partners for processing and to facilitate decisions. Information you submit to us is treated no differently than any information you might provide in a written format such as a brochure application, reorder slip to order checks, or a letter.
Online Banking Privacy and Security
Information transmitted to and from Online Banking, our Internet banking and bill payment service is secure and is used only for the normal processing of your account(s). Online Banking uses state-of-the-art encryption technology to ensure the security of your account information. Encryption is the method of encoding data so that only those who know the code can translate the data into understandable information. Online Banking uses 128-bit encryption (the highest level that the internet browsers handle) to safeguard your account information. When you are sending information from your computer to Online Banking, your browser translates the information into a mathematical code and it is the mathematical code that is actually transmitted to our system. Once the system receives this code, it retranslates it into information that can be used by the bank.
You must enter your User ID and Password at the start of every session in order to use the Online Banking service. The password is assigned solely to you and you are responsible for keeping it confidential in order to prevent unauthorized access to your accounts and to prevent unauthorized use of the service. We recommend that you retain your User ID and Password in a secure location, separate from your computer and that you change your password frequently. In addition, do not leave your computer unattended while you are still logged on to Online Banking.
Online Banking e-mail is secure and therefore, you may send sensitive account or personal information through the Online Banking site only. Please note however, that Online Banking e-mail should only be used to address questions or inquires associated with the use of the Windsor Federal Savings Internet Banking and Bill Payment Service.
We protect and safeguard the privacy of users of our on-line services, just as we do throughout the rest of our business. We will use personal information to identify you, to communicate with you, and to help us answer your questions.
If in the future, we find it necessary to change our information sharing practices in any way that differs from this policy statement, we will notify you in advance of any change in this policy.
At Windsor Federal Savings, maintaining your trust and confidence is our highest priority. We want you to understand how we collect and use information about you and the measures that we take to safeguard your personal information. Please do not hesitate to contact our Customer Service Department at (860) 688-8511 or the branch manager at any of our branch office locations if you have questions related to our Privacy and Security Statement.
Additional Security Information
Please notify the bank if you are going to be traveling outside of Connecticut or outside of the United States.
Tell Us About:
If you are overseas and lose your ATM Card or Debit MasterCard®, or your card stops working, contact us at 860-688-8511 (during business hours).
After hours 800-264-5578.
ATM Card/Debit MasterCard®
860-688-8511 (during business hours)
800-264-5578 (after hours)
General Security Questions
Blocked Countries - ATM Card and Debit MasterCard®
These countries are blocked in an effort to mitigate losses due to unauthorized/fraudulent transactions. Please be informed that if you attempt to use your ATM Card or Debit MasterCard in one of these countries OR a transaction originates from one of these countries, the transaction will be denied:*
- Saudi Arabia
- Saint Kitts-Nevis
- South Africa
*All transactions will be denied in these countries EXCEPT ATM withdrawals, lodging and restaurant transactions.
There are certain countries where use of payment cards may be restricted or limited due to government sanctions or political situations. The countries are:
- Myanmar (Burma)
- North Korea
Countries with Restricted ATM Card or /Debit MasterCard Use:
All ATM/Debit card transactions are restricted in:
Restrictions on ATM Card or Debit MasterCard use within United States:
- Card present (signature based) transactions at Large Retail Merchants including Supermarkets are restricted. PIN based transactions are not affected.
- Card present (signature based) transactions in Georgia, Michigan, Texas and North Carolina are restricted. PIN based transactions are not affected.
- All Pharmacy transactions over $10.00 outside of the State of Connecticut require the use of a PIN number.