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Coronavirus Update
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Coronavirus Update

Coronavirus Update

The health and safety of our customers, employees, and communities are our top priority. Windsor Federal is closely monitoring the latest reports on the coronavirus (COVID-19) from the Centers for Disease Control and Prevention (CDC), World Health Organization (WHO), and state officials. We want to keep you updated on the precautions we are taking, and assure you that we are prepared to respond to situations that may arise as a result of the outbreak.

Most Recent Updates

as of 3/19/2020

Windsor Federal Branch Lobbies Closed Temporarily, Drive-Ups Remain Open as Part of Coronavirus Preparedness and Response Efforts.


ALL of our branch lobbies closed as of Thursday, March 19th.

No walk-in traffic will be permitted until further notice.

Please note:  Our South Windsor location does not have a drive-up and will take customers by appointment only

We are still here for you! To continue to provide you with the banking support you’ve come to expect, our team will be ready to assist you at the drive-up or over the phone. We understand that some of you may need specialized services or require in-person assistance while our lobbies are closed.  Please call and schedule an appointment at your local branch. Click here for contact information.  

We encourage you to take advantage of our Online or Mobile Banking services, as well as ATMs to access and manage your accounts 24/7.
 

Steps We are Taking

We have mandated that employees do not come to work if they are feeling under the weather.
We have closed our satellite offices at Windsor High School and Bloomfield High School, as well as our offices in the retirement communities at Seabury and Duncaster as protective measures and also in accordance with state mandates regarding those organizations.

  • Our branches and office locations are being cleaned thoroughly every day and our team is also taking extra precautions by wiping surfaces.
  • We are actively communicating with our staff to keep them informed, as the health and well-being of our customers and our employees are very important to us.
  • All Windsor Federal team members have been educated on preventative actions they can take, such as hand washing and cough and respiratory etiquette.
  • We are monitoring all employee travel.
  • In-branch coffee is temporarily unavailable.We have implemented "social distancing" techniques internally to minimize the typical face-to-face contact by utilizing teleconference calls, video conferencing and flexible work schedules and by having employees work remotely.

    Employees have been requested to follow CDC guidelines and avoid mass gathering to the extent possible.  If an employee has traveled or believes they have been in contact with someone who has COVID-19, we have requested that they self-quarantine at home for at least 14 days.

    Employees are using gloves whenever possible while handling cash and transactions. 

    We will keep you up to date by posting any new information to this page as well as our social media channels.

Your Banking Options

While our branches currently remain operational, we encourage our customers to take advantage of our online tools and ATMs, where you can access your account information 24/7.
 
  • Access and manage your accounts securely from anywhere, anytime via Online or Mobile Banking. If you have not registered, simply go to www.windsorfederal.com or download our WFS Mobile Banking app directly to your device. 
  • Deposit checks electronically through our Mobile Banking app. 
  • Use Online or Mobile Banking to pay your bills. You can pay bills automatically, schedule payments for the near future, and set up payment reminders.   
  • Transfer funds between accounts, or schedule a transfer for the near future through Online and Mobile Banking. 
  • Receive messages about your Windsor Federal accounts via email by setting up alerts.
  • Use Zelle® to send money to family and friends.
Other options include:
  • Drive-Up Tellers* - Perform your transactions without getting out of your car.
  • Night Depository* - Drop your deposits and loan payments in the night drop at your convenience.
  • Contact Customer Service for questions regarding your accounts or these tools, at 860.688.8511.
We are here for you and we are committed to doing our part to protect the health and well-being of our families, friends, and neighbors. We are all in this together!

*These services are not available at our South Windsor office, and temporarily unavailable at our Wilson office.

Reliable Resources

The following sites can be a resource to find the latest information on the Coronavirus (COVID-19):
 

Scam Alerts

Cybercriminals prey on people’s fears relating to their health and safety, and there are a lot of fraudulent emails going around related to the coronavirus (COVID-19). Cybersecurity experts are warning consumers to beware of emails, texts, and phone calls claiming to have advice on how to protect yourself from the virus, those that claim to have a cure, and also those that claim to have hard-to-get protective items like hand sanitizer, gloves and disinfecting wipes.

Our own Security Officer, Julio Figueroa, stresses the importance of not giving away personal information, such as social security numbers, account or credit card numbers, or PIN numbers. Additionally, keep in mind that a legitimate company would never ask for your online banking information, including username and password.

What you should do:

  • Be cautious when opening emails. Carefully look at the sender and their email address. If it is from an unknown source or anything looks suspicious, do not open the email. Do your own security check and type the URL (the portion after the @ sign) into your browser to verify the validity of the source.
  • If you want to find information about COVID-19, go to a trusted source. The U.S. Centers for Disease Control and Prevention (CDC) cdc.gov, the World Health Organization (WHO) who.int, or your state’s Department of Health will have up-to-date, reliable information.
  • Be suspicious of unsolicited offers for personal protective items, such as hand sanitizers, gloves, and masks. The sender may be looking to access your accounts.
  • Beware of online ads or articles promoting conspiracy theories or claiming to have cures.
  • Be sure that your devices have the latest anti-malware, anti-virus, and anti-spam programs installed.
  • Visit the Federal Trade Commission’s website for information on coronavirus-related scams. https://www.consumer.ftc.gov/blog/2020/02/coronavirus-scammers-follow-headlines

Click Here for Additional Information in our Security Center.