Personal Banker  

POSITION SUMMARY  
The Personal Banker establishes and maintains a satisfied customer base by providing superior banking services in a professional manner through platform and counter-based transactions following the Universal Banker model. The Personal Banker assesses the financial goals of customers and prospects and recommends appropriate needs-based products and services.  The Personal Banker strives to build new and expand existing customer relationships through selling and/or referrals.  The Personal Banker may provide coaching to less experienced branch staff. 
 
ESSENTIAL FUNCTIONS

• Engages customers and prospects in a prompt and professional manner and provides an exceptional customer experience through interactions at the teller counter and the platform.
• Utilizes knowledge of products and services to meet the customer’s financial needs.    
• Resolves customer complaints/problems in a tactful, effective manner to ensure that resolutions and follow-ups are completed in a timely and accurate manner. 
• Processes customer transactions with accuracy and efficiency. 
• Adheres to all operational policies and procedures including daily opening and closing routines. 
• Balances cashbox at end of work shift and verifies cash totals.  Reports any discrepancies to the scheduled supervisor.
• Adheres to all security and regulatory policies and procedures, including Bank Secrecy Act requirements, currency reporting requirements, check processing and funds availability guidelines, and all other position related regulations, policies and best practices.
• Maintains thorough knowledge of the Bank’s deposit policies, procedures, products and services, applicable banking regulations, estate and probate laws.
• Opens accounts and possesses sound knowledge of the features and benefits of the Bank’s products and services.  
• Understands FDIC insurance rules and regulations and assists customers in protecting their deposit accounts through the use of various account ownership arrangements.
• Maintains thorough knowledge of the Bank’s loan policies, procedures, products and services and applicable banking regulations. 
• Partners closely with the branch management team to support and contribute to the branch sales goal achievement; contributes to the management of risk, operational efficiencies and overall objectives of the Bank. 
• Interacts daily with consumer and business markets to achieve new customer growth and expand relationships with existing customers; maintains a system of orderly on-boarding by mail and telephone with new customers to generate additional business.
• Participates in skill-building training programs offered by the Bank and professionally administered educational programs. 
• Participates in bank and branch meetings. 
• Supports bank and branch community efforts and initiatives.

 
REQUIRED EDUCATION, EXPERIENCE, AND SKILLS

• High School education along with a minimum of 2 – 3 years prior work experience which includes customer service, cash handling, sales and interpersonal skills, or some comparable combination of education and experience.
• Proficient oral and written communication skills.  Proficient computer and math skills; ability to operate a personal computer and other standard office equipment.
• Ability to perform a variety of duties, often changing from one desk to another of a different nature without loss of efficiency or composure.
• Ability to influence people in their opinions, attitudes, or judgments about ideas or things; to motivate, convince or negotiate.  Ability to deal with people beyond giving and receiving instructions such as in a team, supervisory, marketing or counseling setting.
• Ability to receive guidance and supervision, follow work rules and work procedures; meet deadlines, punctuality and attendance standards.
• Ability to successfully complete transaction processing training, new accounts training and any other Universal Banker skills training or compliance training deemed necessary by the Bank.
• Familiarity with financial institution deposit and loan products and services.
• Ability to obtain an NMLS identification number with the Nationwide Mortgage Licensing system and Registry in accordance with the SAFE Act.

Credit Analyst or Senior Credit Analyst (Commercial)

The Analyst will analyze all relevant credit and financial data on new, renewal and existing loans, including financial statements and/or tax returns, data provided by credit bureaus, other financial institutions and financial institution files to evaluate the creditworthiness of business lending prospects and existing borrowers in order to assist in the loan decision-making process.
 
ESSENTIAL FUNCTIONS

• Remains independent of the lending decisions to help ensure the highest loan quality and adherence to loan policies, regulations, and legislation.
• Works with the Commercial Lending Department and provides technical advice and assistance to loan officers to support the quality growth of the loan portfolio.
• Analyze credit data and financial statements in order to evaluate the credit worthiness of commercial businesses. 
• Complete credit analyses and summaries for our Small Business Loan Program and Bankers Healthcare loan program.
• Prepares annual loan reviews for our borrowers.
• Responsible for the accurate set-up, preparation and timely completion of Classified Asset Plans in support of the review process for impairment of nonaccrual and TDR loans which includes the appropriate application of valuation methods.
• Responsible for the accurate set-up, preparation and timely completion of various management reports including, but not limited to the management reporting prepared for Senior Management and the Board of Directors.  
• Recommends improvements within the management reporting process which, when implemented, will result in more effective management tools for the Bank. 
• Coordinates the third-party reporting process (i.e., appraisals, environmental, M&E appraisals, etc.)
• Responsible for the coordination and tracking of financial statements which involves the maintenance of financial statements and other pertinent loan/credit data. 
• Responsible for the coordination and timely completion of the Quality Control Audits and HMDA Application Register process for commercial loans.
• Oversees and coordinates the management of commercial credit/documentation files for various auditors and regulators, as assigned.
• Maintains a working knowledge of all the lending compliance regulations.
• Responsible for development and maintenance of the Credit Administration Responsibilities and Procedures Manual.  
• Acts affirmatively in all activities under his or her control in conformance with Bank lending policies.
• Other duties including special projects and non-complex credit analysis functions, as may be assigned.
• Flexibility is required as the commercial business continues to evolve.
• Performs other job-related duties as may be assigned.

REQUIRED EDUCATION, EXPERIENCE, AND SKILLS

• Associate or Bachelor’s degree in business, finance, accounting, or other appropriate business related field with 2-5+ years previous experience within a commercial lending division of a financial institution or an equivalent combination of work experience and education.
• Solid knowledge of commercial banking and credit lending laws and regulations
• Strong verbal and written communications skills.
• Strong attention to detail with the ability to complete various job tasks in an accurate manner; must be able to organize, prioritize, and meet work deadlines
• Ability to maintain a high level of confidentiality.
• Proficient with computer applications such as Word, Excel, Access, Outlook, etc.
• Able to deal with co-workers in a positive, professional manner.
• Ability to exchange information and to present ideas, facts and technical information with others clearly and concisely.
• Able to perform under stress when confronted with critical timeline constraints and large work volumes.
• Ability to identify tasks requirements and monitor progress towards completion.
• Ability to receive guidance and supervision and follow work rules and procedures.  Ability to meet deadlines, and to meet punctuality and attendance standards.

Loan Closing Associate (Commercial)

POSITION SUMMARY

Assists Loan Officers, department managers, lending team members, and legal counsel with the processing and documentation of new loan requests and modifications.  Provides administrative support to Loan Officers and collaborates with them to provide outstanding customer experiences to include in processing and servicing loan accounts, and maintenance of loan records.  Manages workflow to achieve a high degree of efficiency and productivity while ensuring compliance with all regulations, bank policies, procedures, and safety and soundness requirements.

ESSENTIAL FUNCTIONS

Closing:

• Discusses closing requirements with Loan Officers, Credit Administration, borrowers and attorneys as needed and ensures all closings occur within scheduled target dates.
• Communicates effectively and professionally with customers, attorneys, and co-workers.
• Accurately prepares loan documents using the bank’s approved software to ensure compliance with approved loan terms and conditions.
• Coordinates more complex loan closings with the loan officer, borrower and outside counsel to ensure proper documentation and adherence to approval terms while providing a high level of customer service.
• Verifies all pre-closing conditions have been satisfied and that required loan covenants are properly documented.
• Records deeds, UCC filings, automobile titles, etc. with appropriate authorities, as necessary.
• Builds and maintains files, folders, and system data according to the Association’s standards.
• Sets up loans accurately on the core processing system and in the commercial management system.
• Orders necessary reports, documents and actions, such as flood certifications, title searches, UCC searches, etc. as appropriate.
• Ensures compliance with all Association policies and procedures including, but not limited to, BSA/AML, FCRA, Reg Z, etc.
• Processes initial closing disbursements according to Closing Statement instructions.
• Maintains detailed records and provides support for items impacting GL reconciliations.
• Reconciles application and origination fees (e.g., appraisal fee, environmental report fee) received from the borrower or paid by the bank so that the amount due to or from a borrower can be settled at closing.
• QC commercial loan data that is input into CRA and HMDA data collection records in the commercial management system (CMS)
• Updates loan tracking systems (e.g., UCC-1 expirations, manual rate changes, troubled debt restructures) on an ongoing basis.
• Enters, monitors, and assists with resolution on all Doc Request items and documentation exceptions; follows up with customers, Loan Officers, and/or attorneys to resolve exceptions.
• Contacts Loan Officers, attorneys and customers to obtain necessary data to respond to reporting needs, as needed.
• Supports document imaging initiatives.
• In conjunction with Loan Servicing, monitors all CRE loans for current/delinquent tax payments, contacting the customers and communicating with Loan Officers as necessary.
• Assists Loan Officers with monitoring delinquencies.
• Assists Loan Officers with the gathering of documentation necessary for an attorney to be authorized to perform closing activities on behalf of the Association.
• Maintains knowledge of legal requirements and compliance issues pertaining to assigned work.
• Attends workshops and seminars on issues pertinent to loan documentation and closings.
• Performs other administrative duties as needed or requested; assists the Loan Officers as time permits.
• Completes all mandatory compliance training, such as BSA, in a timely manner.
• Performs all other duties as may be assigned.

 Servicing: 

• Processing loan payments, funding new loans, performing critical analysis of loan documents to support maintenance changes and system updates, performing data entry for renewals, processing rate changes, and processing modifications to loan terms and/or conditions.
• Processing line of credit and construction advance requests, verifying that appropriate documentation and approvals have been obtained.
• Processing and balancing participation loan payments and advances, including but not limited to Construction, USDA, SBA, Condo Association, etc.
• Processing loan payoff requests and payments; ensuring customer documents are returned in accordance with loan terms and the Association’s policies and procedures.
• Processing loan charge off transactions and ensuring appropriate compliance with Accounting concepts and guidelines.
• Processing UCC renewals.
• Monitor and update the new loan and paid report logs to include creating a doc request to QC the new loan within one week.
• Monitor and process all commercial requests that come through the servicing email box daily.
• Monitoring and processing letter of credit renewals, ensuring receipt of proper approvals, fees, and maturity extensions, as applicable.
• Monitoring hazard, liability, flood, and builders risk insurances for commercial loans according to the Association’s policies and procedures.
• Monitoring and tracking commercial loan collateral located in flood zones and ensuring adherence with regulatory requirements.
• Monitoring real estate tax payments reporting for delinquent real estate tax payments; providing Management with delinquency reporting.
• Obtaining current rate indexes and maintaining indices for adjustable rate loans based on loan types.
• Monitoring and updating systems as necessary to reflect proper margin adherence and borrowing base valuations.
• Balancing general ledger accounts.
• Balancing participation loans, USDA loans, and SBA loans; perform SBA 1502 reporting and remittances.
• Assist with the creation, enhancement, validation, and testing of departmental procedures.
• Consistently seek opportunities to improve processes while maintaining quality and accuracy.
• Answer and assist all commercial customer service calls.
• Assist Loan Officers and Loan Assistants with customer research.
• Assist others with miscellaneous activities as time and capabilities permit.
• Monitors Lines of Credit and assists with entering borrowing base certificate data upon receipt of information from Portfolio Managers.
• Acts as a point of contact for customer inquiries.
• Responds accurately to customer inquiries for information and effectively resolves problems, as needed.
• Performs all other duties as may be assigned.

REQUIRED EDUCATION, EXPERIENCE, AND SKILLS

• Bachelor’s degree in business or a related field or a high school diploma or equivalent with two (2) to four (4) years of experience in a commercial loan processing environment.
• Strong customer service orientation.
• Solid understanding of the organization’s loan products and services.
• Working knowledge of loan documents and requirements.
• Working knowledge of all regulatory lending compliance regulations.
• Working knowledge of the Association’s policies and procedures.
• An understanding of underwriting guidelines.
• An understanding of basic accounting principles.
• Excellent follow-up and organizational skills.
• Proficient operation of the Bank’s core processing system (Insight), loan documentation software, and Microsoft Software such as Word, Excel, and Outlook; Commercial Loan Management System experience preferred.
• Ability to learn quickly with a strong attention to detail and problem-solving.
• Ability to perform under stress when confronted with critical timeline constraints and large work volumes.
• Ability to communicate clearly, both orally and in writing.

 

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Windsor Federal, an Equal Opportunity Employer, offers a competitive compensation and benefits package including vacation, personal days, paid sick time, holidays, participation in a 401(k) plan, and profit sharing.

For consideration, qualified applicants may email a cover letter and resume to slevasseur@windsorfederal.com.
Windsor Federal, 995 Day Hill Road, Windsor, CT 06095
An Equal Opportunity Employer