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Career Opportunities

Personal Banker

Windsor Federal Savings seeks a sales oriented, experienced banking professional to fill a full-time position as a Personal Banker.

The role of a Personal Banker is to establish and maintain a satisfied customer base by providing superior banking services in a professional manner, through both platform and counter-based transactions. While performing in this position, the employee will be required to travel from branch to branch and work a flexible schedule. A Personal Banker is responsible for expanding and increasing customer relationships through selling and/or referring techniques and by conducting a thorough assessment of customer financial needs, in order to recommend products and services. The successful candidate will have well-developed interpersonal skills, a professional demeanor and strong banking product knowledge and sales skills.

Job Expectations

  • Ability to deal with people beyond giving and receiving instructions such as in a team, supervisory, marketing or counseling setting.
  • Ability to receive guidance and supervision, follow work rules, work procedures; meet deadlines, punctuality and attendance standards, etc.
  • Ability to travel from branch to branch and work a flexible schedule.

Work Experience/ Skills

  • Post high school education along with a minimum of 2-3 years bank sales and service experience.
  • Formal new accounts training; cash handling accuracy; superior customer service; sales and interpersonal skills; or some comparable combination of education and experience.
  • Proficient oral and written communications skills.
  • Proficient computer and math skills; ability to operate on-line teller terminal and other standard office equipment.

    Windsor Federal Savings offers a competitive salary and full benefits package. For consideration for this position send resume with salary requirements to:  slevasseur@windsorfederal.com 

    Windsor Federal Savings is an equal opportunity employer.

Customer Service Specialist

The role of a Customer Service Specialist is to provide quality customer service, primarily via telephone, to customers and branch personnel in an efficient and professional manner. Researches and resolves customer requests and answers customer inquiries with regard to account maintenance, balance transfers, stop payments, statement requests, etc.  Responsible for the processing and servicing of all electronic banking products with respect to ATM/Debit cards, ACH, Internet Banking, Telephone Banking and Overdraft protection.  Additionally, may perform a wide variety of support duties within deposit services as required.

Job Expectations

  • Receives and fields incoming customer service calls from customers and branch personnel; researches and resolves customer inquiries.
  • Possesses knowledge of different deposit products, different overdraft philosophies, different ATM/debit card procedures of multiple banks, etc.  Also has knowledge of varying rates, fees, regulatory information and fund availability.
  • Develops customer relationships, identifies customer needs, and recommends appropriate bank product or service to satisfy such need.
  • Responsible for knowledge and expertise in utilizing technology and numerous software packages used by the bank.
  • Composes and sends correspondence to customers as needed.
  • Cross-trains in other areas of the department.
  • Performs other duties as may be required.

Work Experience/ Skills

  • High school diploma or equivalent with one year of customer call center experience preferred.  Knowledge of financial institution policies and procedures, services and products, regulatory procedures concerning customer accounts and procedures to change information on customer accounts.
  • Successful completion of any compliance training as job required.
  • Strong verbal and written communication skills and organizational skills.
  • Ability to work flexible hours, including early in the morning and into the early evening and some weekends.
  • Knowledge of bank products and services.
  • Strong working knowledge of Microsoft Word, Excel, Outlook.
  • Ability to operate business office machinery including, personal computer, and various software programs.

Windsor Federal Savings offers a competitive salary and full benefits package. For consideration for this position send resume with salary requirements to:  slevasseur@windsorfederal.com 

Windsor Federal Savings is an equal opportunity employer.

Consumer Loan Processor

The primary of responsibility for a Consumer Loan Processor is to process consumer and home equity loan applications and to prepare documents for loans that originate through frontline channels.

Work Experience/ Skills

  • High School Diploma or Equivalent along with 2 to 5 years’ experience in loan processing, preferably in consumer and real estate lending
  • Ability to prioritize daily workloads, and to decide which issues to escalate
  • Familiarity with LaserPro Loan Origination System and Insight Core System
  • Knowledge of Microsoft Outlook, Excel & Word
  • Attention to detail
  • Working knowledge of lending compliance regulation.

Job functions

  • Assist borrowers and branch staff via telephone to provide support through the loan process by informing them of next steps and obtaining the necessary information/documents needed to close the loan
  • Analyze the presented information to ensure accuracy and validity, while also obtaining all required documentation that will be needed to meet established Bank guidelines
  • Review input data/applications of new or existing loan information and process documents, invoices and vouchers
  • Orders property appraisal and title search
  • Submits loan for final underwriting in a timely manner
  • Prepare the loan documents, coordinate a closing time and forward the branch closing instructions
  • Post-closing document review
  • Perform additional job related duties as assigned by supervisor/manager

    Windsor Federal Savings offers a competitive salary and full benefits package. For consideration for this position send resume with salary requirements to:  slevasseur@windsorfederal.com

    Windsor Federal Savings is an equal opportunity employer.

    Mortgage Loan Processor

    A Mortgage Loan Processor is responsible for working directly with loan applicants, loan originators, and loan center support staff in reviewing and preparing mortgage loan applications for underwriting preparation; ensuring that the loan files are properly documented for compliance and that all the loan applicants’ personal and financial information has been properly documented and verified.

Job Expectations

  • Processes the initial application and orders all supporting documentation (flood determination, property valuation, etc.) as appropriate
  • Ensures that the compliance documents are accurate and meet regulatory requirements
  • Communicates proactively and timely with borrowers and business partners on loan progress and loan disposition
  • Collects required documentation from borrowers and follows up on missing items
  • Submits properly documented loan file to underwriter in a timely manner
  • Distributes the commitment letter which accurately portrays the approval conditions or the denial, withdrawal, or counteroffer
  • Monitors the loan commitments to ensure that all underwriting conditions are fully satisfied
  • Maintains proficiency in the use of the Bank’s loan origination, automated underwriting, documentation provider, and loan servicing programs
  • Cross markets financial institution products and services as appropriate
  • Maintains a working knowledge of all lending compliance regulations and acts affirmatively in all job duties in conformance with the Bank’s lending policies
  • Complies with all bank policies, procedures, and BSA, Deposit and Lending regulations.
  • May perform post-closing duties

Work Experience/ Skills

  • High school diploma or equivalent
  • Three to five years’ recent loan processing experience
  • Familiarity with Freddie Mac and FHA guidelines
  • Familiarity with MS Word, Excel and Outlook
  • Sound understanding of financial institution products and services
  • Ability to handle stressful situations with calmness and courtesy
  • Ability to communicate effectively both orally and in writing
  • Ability to handle multiple tasks and frequent interruptions
  • Perform any additional job related duties as assigned by management

    Windsor Federal Savings offers a competitive salary and full benefits package. For consideration for this position send resume with salary requirements to:  slevasseur@windsorfederal.com 

    Windsor Federal Savings is an equal opportunity employer

     

     

Windsor Federal Savings is an Equal Opportunity Employer.

Windsor Federal Savings offers a competitive salary and benefits package including eligibility for group insurance, paid time off (vacation, personal, sick), a comprehensive retirement package, and tuition reimbursement.

Windsor Federal Savings, 250 Broad Street, Windsor, CT  06095
An Equal Opportunity Employer

Benefits

Looking for a career opportunity at a CT bank that's personally and professionally rewarding? We're looking for people who share our commitment to providing excellent customer service. And we support our employees with multiple benefits:

  • Competitive Salary
  • Group Insurance
  • Paid Time Off
  • Tuition Reimbursement