Federal Savings would NEVER call you to request
information about your account including your
account number, account information or debit
card information. We are aware that
customers have been contacted stating that their
debit card has been locked and requesting
account information. Please do not respond
to these calls. If you receive a
suspicious phone call, text or email message, please contact our
Customer Service Center at 860-688-8511 to report the details.
Crimes like identity theft, credit card fraud and other Internet-based
frauds are on the rise. At Windsor Federal Savings, we believe the
more you understand about how these crimes occur, the better equipped
you will be to take precautions to protect yourself.
Identity theft and account fraud happen when someone steals your
personal information in order to gain access to your money or to
obtain credit in your name. One method
is called “Phishing”. Phishing involves sending you seemingly
legitimate e-mails or text messages requesting your personal information. This is often
accomplished by asking you to verify or confirm confidential
information such as your account numbers, social security number,
passwords and other sensitive information. Several techniques are
employed to mislead you into believing the request is coming from
someone you already do business with, such as your bank.
Windsor Federal Savings, we want you to know that we will:
initiate a request for sensitive or confidential information from
a phone call, e-mail or text message (i.e., Social Security
Number, PIN, Login User ID, Password, Account Number, Debit Card
use a "Pop-Up" message to collect information about your
Accounts, Social Security Number, PIN, Login User ID, Password,
Account Number, Debit Card Information; and
send you an email or text message that claims we are updating our
files on your accounts; nor threaten that your account is in
jeopardy if you do not update your account information
As a customer of Windsor Federal Savings, the security of your
personal and financial information is extremely important to us. We
take every precaution to maintain physical and electronic safeguards
to protect your personal and financial information.
If you are uncertain of the legitimacy of a request for your personal
or financial information made by an individual claiming to represent
Windsor Federal Savings
If you receive a
suspicious phone call, text message or email or request for your personal
from Windsor Federal Savings
If you suspect you
may have inadvertently provided your personal information to a
then During normal business hours, please contact our Customer Service Center
immediately at 860-688-8511.
immediate answers to routine banking or account related questions, you
may always access online banking at www.windsorfederal.com
or by calling our telephone banking service at 1-888-226-5280.
Windsor Federal Savings
monitors debit card activity 24 hours a day!
If you think your
ATM/Debit card has been compromised, please call our 24/7 toll-free
800-264-5578 to deactivate the card
or call our Customer Service Center
during normal business hours at 860-688-8511.
Tips to help you protect
yourself against debit card fraud:
Ensure your contact information is
up-to-date with your Financial Institution;
Let your Bank know if you plan to travel and use your debit
Be aware of your surroundings when you use your debit card;
Do not swipe your card through a terminal that looks altered
When entering your PIN, shield your entry from onlookers;
You can change your PIN at any of our Windsor Federal Savings
Check your account activity regularly;
Never keep your PIN with your Debit card;
Keep your card in sight when paying for
Notify your Financial Institution as soon as you notice
to avoid becoming the victim of a phishing scam:
If you have
responded to a suspicious text message or email, contact your
bank immediately so they can protect your account and your
out your personal or financial information in response to
an unsolicited phone
call, fax, text message or email, no matter how official it
respond to a text message or email that may warn of dire
consequences unless you validate your information immediately.
Contact your bank to confirm the text/email's validity using a
telephone number or Web address you know to be genuine.
credit card and bank account statements regularly and look
for unauthorized transactions, even small ones. Some thieves
hope small transactions will go unnoticed. Report
submitting financial information online, look for the padlock or
key icon at the bottom of your Internet browser. Most secure
Internet addresses, though not all, use "https".