Crimes like identity theft, credit card fraud and other Internet-based
frauds are on the rise. At Windsor Federal Savings, we believe the
more you understand about how these crimes occur, the better equipped
you will be to take precautions to protect yourself.
Identity theft and account fraud happen when someone steals your
personal information in order to gain access to your money or to
obtain credit in your name. One method that is growing in popularity
is called “Phishing”. Phishing involves sending you seemingly
legitimate e-mails requesting your personal information. This is often
accomplished by asking you to verify or confirm confidential
information such as your account numbers, social security number,
passwords and other sensitive information. Several techniques are
employed to mislead you into believing the request is coming from
someone you already do business with, such as your bank.
At Windsor Federal Savings, we want you to
know that we will:
initiate a request for sensitive or confidential
information from you through e-mail (i.e., Social
Security Number, PIN, Login User ID, Password, Account
NEVER use a "Pop-Up" message to collect
information about your accounts; and
NEVER send you an email that claims that we are updating
our files or your accounts nor threaten that your
account is in jeopardy if you do not update your account
As a customer of Windsor Federal Savings, the security of your
personal and financial information is extremely important to us. We
take every precaution to maintain physical and electronic safeguards
to protect your personal and financial information.
If you are uncertain of the legitimacy of a request for your personal
or financial information made by an individual claiming to represent
Windsor Federal Savings
If you receive a
suspicious email or request for your personal
from Windsor Federal Savings
If you suspect you
may have inadvertently provided your personal information to a
During normal business hours, please contact our Customer Service Center
immediately at 860-688-8511. However,
after normal business hours, if you are reporting a lost or stolen ATM
or debit card, please immediately call 1-800-264-5578.
If you are reporting another type of
incident, emergency or system failure, please email
or call 860-614-6162.
immediate answers to routine banking or account related questions, you
may always access online banking at www.windsorfederal.com
or by calling our telephone banking service at 1-888-226-5280.