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Loan
Servicing Assistant
Retail Banking Support Specialist
Retail
Banking Support Specialist
The Retail Banking
Support Specialist specializes in providing exceptional sales and
administrative support to Senior Management, Business Banking
Officers, personnel within the Branch Offices, and the
Customer Service
Department. This position interacts and communicates frequently
with the above individuals to coordinate the response to referrals,
leads and prospects, develop written proposals, coordinate the
integration of new business clients, and to provide ongoing support to
existing business clients.
This position
performs a wide variety of general retail banking and branch
administration functions including but not limited to scheduling of
branch personnel, reallocation of staffing resources as needed to
provide superior customer service and scheduling of training and other
educational endeavors. Additionally, this position reviews
opportunities for training and education of personnel, recommends
training and education initiatives, maintains associated records and
interacts/coordinates frequently with Senior Management in the Retail
Banking Department as well as in Human Resources.
The Retail Banking
Support Specialist ensures that appropriate sales and marketing
materials are supplied to the appropriate branch offices, departments
and personnel and interacts/coordinates frequently with the Marketing
Coordinator.
This position is also
responsible for administration and record keeping associated with
Business Cash Management “Sweep” services and the growth,
development, administration and record keeping of the CDARS program
and the “Money or Treasury Desk” concept. This position
retains primary responsibility for the customer contact and
operational responsibilities associated with the CDARS program.
Position
Qualifications:
Excellent verbal and
written communications skills. Must possess advanced verbal
communication skills for frequent interaction between clients and
coworkers. Must also compose and respond effectively to email
and written correspondence.
Comprehensive
knowledge of the products and services offered by the Bank.
Comprehensive
knowledge of Bank policies and procedures especially as related to
transaction processing, the establishing of accounts, products and
services, and the updating or changing of customer or account
information.
Comprehensive
knowledge of compliance and other regulatory directives including but
not limited to the Bank Secrecy Act and Anti-Money Laundering Program
and the confidentiality and protection of non-public customer
information.
Good working
knowledge of Microsoft Word, Excel and Outlook.
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Loan
Servicing Assistant
The Loan Servicing
Assistant will provide high quality customer service to customers,
investors, and bank personnel for all loan products offered by Windsor
Federal Savings. The Loan Servicing Assistant will furnish
information, answer questions, and perform specialized servicing tasks
including monitoring delinquent loans and taking appropriate action to
correct the delinquency.
The Primary
Responsibilities include:
- Responds
to customer, bank staff, and investor inquiries or concerns
regarding the servicing of an account and provides a quality
response.
- Researches
problems and makes adjustments as required.
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Monitors
loan reports to identify and correct potential problems.
- Processes
daily investor payments to the proper investor custodial accounts.
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Monitors the delinquency reports and takes appropriate steps to
protect the bank’s assets.
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Contacts and discusses delinquent status with all parties
responsible for the debt by phone and/or written correspondence.
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Reports delinquency information to investors and management;
monitors charged-off loans.
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Remits payments and reports to all loan investors.
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Reconcilement activities as required.
The Position
Qualifications include:
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High School
Diploma or its equivalent with 3-5 years mortgage loan servicing
experience with a minimum of 2 years experience in the collection
of delinquent loans or some comparable combination of education
and experience.
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Solid
understanding of Bank on-line loan servicing systems.
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Working knowledge
of Secondary Market and Government guaranteed loan collection
requirements, Private Mortgage Insurance company collection
requirements, loan products, bank loan regulations, bank loan
operating policies and procedures.
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Proficient
operation of a personal computer, teller terminal, Microsoft
Software such as Word, Excel, Outlook.
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Excellent written
and verbal communications skills, strong customer service
orientation.
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Able to maintain
relationships that facilitate task accomplishment, to cooperate
and resolve conflicts, to recognize needs and be sensitive to
others, to convince and persuade.
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Able to receive
guidance and supervision and follow work rules and procedures,
meet deadlines, punctuality, and attendance standards.
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Able to work
independently as well as in a team based environment.
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Able to learn
quickly with a strong attention to detail and problem-solving.
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Windsor
Federal Savings offers a competitive compensation and benefits package
including Medical, Dental, 401(k) and Defined Benefit Pension Plan,
vacation, and much more!
For
consideration for any position, please send your resume along with a
cover letter, indicating the job you are applying for and your salary
requirements to:
Human
Resources
Windsor Federal Savings
250 Broad St
Windsor, CT 06095
Fax: (860) 298-6165
Email:
jkelley@windsorfederal.com.
EOE M/F/V/D
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Equal
Housing Lender